14 Social Care in Action
Highlights:
1. Professional intervention
Purposes
- Protect – such as to develop the problem-solving skills
- Lessen detrimental effect – such as to relieve the discomfort due to the cancer symptoms
Types
- Medical treatment – such as surgery, chemotherapy, radiotherapy
- Counselling – such as family counselling, career counselling
- Psychotherapy
2. Services
Purposes
- preventive (primary care, education)
- intervention, curative, maintenance, emergencies (first aid, medical care)
- rehabilitation (shelter workshops, drug addicts, gamblers, mental illness)
Types
- Health services: General Practices, hospital, dental services, chiropody, physiotherapy, occupational therapy, community health services, dietetic advice, etc.
- Social services: residential care, day care and home care, community services, counseling etc.
Other modes
- mutual aid groups, support groups on Internet, hotlines, clanship or hometown association etc.
Forms of service delivery
- e.g. integrated services, specialised services, centre-based services, outreach services, homebased, residential services
New trends in the delivery of health services and social care services
- Community based: focus at district level, long term care
- Community development – empowering a local community by professionals to address local concerns and provide support and care
Reading:
Application:
Coming Soon
3. Roles of management
Different roles of health care management in different settings contribute to the operation of the
settings:
Monitoring
- Establishing and monitoring operational policies and procedures
Quality assurance
- Ensuring the quality of service provision
Supervision
- Maximizing staff effectiveness
Administration
- Facilitating the operation
Finance
- Budget control
Integrated approach – extended or hybrid role
- Extended role: extension of the original role
- Hybrid role: more than one role
4. Models of communication
Linear Model
- One-way communication that the sender delivers the message and the receiver receives the message
- Limitation: no chance for clarification of message / senders have to verify that what the listener heard is what they meant to say
Circular Model
- Two-way communication that the sender delivers messages and the receiver gives feedback to the sender on the message he/she receives
- Limitation:
- This model may require a longer time of communication (vs Linear Model)
- Noises will lead to unintended additions, distortions, or deletions of a message that block desired understanding (vs Helical Model)
Helical Model
- Communication evolves in the beginning and then develops further with modifications
- Limitation: require the longest time of communication and not applicable to the urgent cases
Latest Update: 11 January 2021
Power-point
Assessing my learning
- What are the purposes of professional intervention?
- How do these purposes realise in service provision?
- How can the services be delivered effectively to meet the objectives of service provision?